Guarantees & Return Policy

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns
We stand behind everything that we sell and will do everything possible to assure you are satisfied. Customers have the right to apply for a return within 30 days after the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

Return Process
1,To return an item, please email customer service at sale@ktopteng.com to get the return address.
2. If the return is confirmed, please place the item securely in its original packaging and order number must be on Shipping Label, and mail your return to the our designated address.

NOTE:
● Before returning an item, customers must contact us to apply for a return. Returned items without Return Merchandise Authorization will not be accepted. If the customer has returned the package without prior authorization, sends to the wrong address, returns an incorrect item, or submits an empty package, ktopteng reserves the right to refuse any compensation.
● Items must be unworn, unwashed, and have original tags attached. 
● Customers need to bear shipping costs, and the Return Shipment Tracking Numbers must email to sale@ktopteng.com. 
● Order ID Number is also your RMA Number must be on the Shipping Label.
● A 30% restocking fee will be charged for all returns.

Refunds
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed within 5 working days, and a credit will automatically be applied to your credit card or original method of payment. Please note it can take some time for your bank or credit card company to process and post the refund too.

Non-Returnable Items
The following conditions cannot be returned or exchanged:
1. Item Not In Original Condition.
2. Worn, used, or misused items.
3. Items outside the 30 days warranty time-frame.

Request warranty (return, repair, and refund) and notes
If your item has an issue, you could free feel to contact us.
Please follow our warranty process carefully to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How? Please also state your order number and product.
2. Tell us what steps you have already taken to resolve the issue.
3. Offer us some images or a video marking out the problem(s); these should be taken under good lighting.

NOTE:
You need to offer some clear images or a video showing the product problem. Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s).

Question
If you have any questions concerning our return policy, please contact us at: sale@ktopteng.com